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    Frequently Asked Questions
    Participating Teachers & Professional Development FAQs

    Questions About Student Skills
    Questions About the Teacher Education and BTSA Standards
    General Questions
    What are the online courses like?
    Our courses are a blend of learning methods including high-quality content coupled with online instructors who help teach and facilitate the courses. Our online instructors who are experts in their field. Discussion forums and email allow you to interact directly with other students and your instructor.
    How long does it take to complete a course or program?
    Course length is either 6 or 8 weeks depending on the subject matter. Each week you will have assigned readings, and resource links. A useful weekly assignment or project, that you can take back for practical use in your classroom, is also part of the course.
    Can I see a course demo?
    Yes. To see a demo of what a course will look like, click on "Course Demo" link in the left navigation area or click here.
    When are courses offered?
    Each course starts at least once a quarter. When you select a course, you can choose from the upcoming available start dates.
    How much do courses cost?
    The cost of a course varies. Go to the Online Course Catalog, and click on the course of your choice. You will find course prices listed there.
    Can I interact with my instructor and other students?
    Yes, you can communicate with your instructor and other students in the bulletin board area by posting a topic or in the chat areas. You can also post questions directly to your instructor through email or through the discussion area in your online classroom.
    How do I gain access to my online course?
    After completing registration and payment, you will receive a confirmation email stating that we have received your payment and your registration information. You will be asked to click on a link in the email that will take you to your login page. There, you will enter into your "My Home" page area. This is your personal space. When your course is about to begin, the link in your My Courses section in your "My Home" page will be active and you will be able to enter into your online course. For other enrollment types, we will send you an email that will directly take you to your online courses.
    Are there tests, assignments, and grades?
    There are no quizzes or tests, but there are varying numbers of assignments and an end-of-course grade that is essential to earn credit for your course.
    Is a textbook or other material required?
    The courses are complete, and no textbook is usually required. Some courses have free downloadable learning material. When textbooks are required, you will be given a list of the material(s) needed and resources on how to obtain those materials.
    What are the minimum hardware/software requirements?

    Access to a Computer - For Internet based courses, your computer system can significantly affect the quality of the course. If you have a faster system with more features, then you may enjoy the experience more.

    PC

    • Intel Pentium processor or better (Pentium II or better recommended)
    • 64 MB RAM
    • CD-ROM Drive
    • 8 MB Video Card (resolution at least 800x600)
    • Sound Card
    • Speakers
    • Windows 95/98SE or Windows NT/2000/XP (Windows 98 or better preferred)
    • Internet Explorer 5 or better (with cookies enabled)
    • Windows Media Player 7
    • 56K modem (high-speed service preferred)
    Apple:
    • Power PC CPU or better
    • 16MB RAM (64 recommended with 24 allocated to browser)
    • Monitor with 256-color display
    • Macintosh System 7.61 or better
    • 56K Internet Connection of better
    • Any Version 4 web browser or better

    To DOWNLOAD A WEB BROWSER:

    • Microsoft Internet Explorer: To download the latest version of Internet Explorer for free, click here.
    • Netscape: To download the latest version of Netscape for free, click here.
    • Mozilla: To download the latest version of this free open-source browser, click here.
    Note for AOL users: You'll need America Online Version 5.0 or higher

    Can I earn credit for an online course?
    Courses can be for professional development elective credit, noncredit, or Professional Development (PD) units. Please see the individual course or courses that you are interested in for details.
    How can I learn about school policies?
    To learn more about school policies, return to the home page and click on "About Us" link in the upper right top navigation bar or click here.

    Questions About Enrollment, Payment, and Tuition
    How do I register?
    To register online, click on the Register link at the upper left of the web site. After you register to the site, you can then purchase and enroll in a course.
    I don't have a credit card; how do I pay by check, money order, or bank draft?
    Even if you don't pay with a credit card, you still need to register online or by phone. Then make your cashier's check or money order payable to edPal LLC and mail it to: edPal LLC, 1014 Lincoln Avenue, San Jose, CA 95125. Please include your name and email address with the course and session that you would like to enroll in.
    Do you offer financial aid?
    Currently, Magellan University does not offer financial aid. However, there are several options available for those who need financial assistance. Take a look at the Pillar's Scholarship that is listed on this website.
    My employer would like to pay for my classes. What do I do?
    Your employer may contact us to arrange payment. We will then process all the names of the students who wish to take a course and deliver a code to your employer to give out to you so that you can enter that information into the shopping cart process when you enroll in a course on our website. This code allows you to bypass entering any of your personal credit card information because your course has already been pre-payed for by your employer.

    Miscellaneous Questions on How Courses Work and Other Course Access Inquiries
    What do I do if I forget or misplace my username or password?
    If you forget or misplace your ID or password, click on the "I forgot my password" link in the Sign In page. Or, click here now.
    What if I have more questions about taking a course?
    If you have questions or concerns about enrollment, registration, about the professional development elective credit or PD's received, or other questions, you can talk with your school contact person about them. Return to the home page and click on "Contact Us" at the top of the web site or click here now.
    If I take an online course, where can I find help with technical problems?
    For help with any technical problems, please send an e-mail to technical support.

    Questions About Student Skills
    Is distance learning right for me?
    Distance learning allows for flexibility -- you can work on your course any time of the day or night, without traveling to a classroom, work at your own pace, do your assignments and participate in class discussions from anywhere. All you need are good organizational and time management skills and a willingness to learn in an exciting interactive environment!

    Questions About the Teacher Education and BTSA Standards
    What is the purpose of the Beginning Teacher Standards and Assessment (BTSA) program?
    The Beginning Teacher Support and Assessment (BTSA) Program is an initiative to provide formative assessment and individualized support based on assessment information for beginning teachers. BTSA is co-administered by the California Department of Education (CDE) and the California Commission on Teacher Credentialing (CCTC).
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